Stef Pi
Spend policies
Tripactions liquid Team
March 2020 – July 2020
Lead product designer of the Special Projects team, driving end-to-end design work from definition, through ideation, design, build, test, release, and maintenance.
Role
Product ideation & analysis, and design strategy & build of the core Policy feature, resulting in increased control for traveler spend, as well as lift in usability.
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components
"Logging in as" is a security issue
Because Liquid is a small startup within a larger startup, we naturally inherited a lot of things from the larger TripActions organization. “Logging in as” was a workaround feature that TripActions implemented in order to make changes to a customer account. This was a feature that was a huge security issue—there was no way to know exactly who made what changes because it looked like it was all coming from the customer!
After much convincing for those who held the the “log in as” feature near and dear to their hearts, we decided to implement customer settings into the Control Panel. This would not only give us all the features “log in as” had, but also additional controls internally.
Learning after launch
Liquid is not efficient
Through the research, meetings, and project scoping I did, I immediately noticed that Liquid was not efficient enough. Through building an MVP of Control Panel, we’ve managed to save the operations team’s time by 50%—they can now spend their time doing more important tasks.
I’m excited to build out the rest of this tool, roll it out to the larger TripActions team, and see how it alleviates many areas of pain for various teams.
updated may 2020
Whatsapp Brazil
2021
consumer Payments on wA BR
novi x whatsapp
2020
integration of Novi wallet into WhatsApp payments
Liquid control panel
2020
System for customer funding, information, and settings
Affirmgo
2018
Optimized checkout experience for low AOV purchases
Affirm edu modals
2019
Upfunnel messaging for
new-to-Affirm users
preemptive indicators
2017
Scan all inbound emails to identify targeted attacks
Finance & Business planning
2020
Resource management solutions
Whatsapp india
2021
onboarding with TPP for
whatsapp india payments
tripactions policies
2020
core policies for Tripaction's payments product
Integrated checkout
2019
Creating an upfunnel checkout option and increasing conversion
Checkout experiments
2019
Experiments to improve
Affirm’s checkout experience
Mailstream reporting
2016
